FAQ❓
🛍️ Orders & Payments
✔ How do I place an order?
Simply add items to your cart and proceed to checkout. You’ll receive an email confirmation once your order is placed.
✔ What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and more.
✔ Can I cancel or modify my order after placing it?
We process orders quickly! If you need to make changes, please contact info@lunvail.com within 24 hours of placing your order.
🚚 Shipping & Delivery
✔ How long does shipping take?
We offer FREE shipping worldwide! Estimated delivery times:
- USA, Canada, UK, Australia, NZ: 7-15 business days
- Other countries: 10-20 business days
✔ How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also track it on our Order Tracking Page.
✔ What if my package is delayed or lost?
If your order doesn’t arrive within 30 days, please contact info@lunvail.com for assistance.
🔄 Returns & Refunds
✔ What is your return policy?
We offer 30-day hassle-free returns! Items must be unused and in original packaging. See our Refund Policy for details.
✔ Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
✔ How do I request a refund?
Email info@lunvail.com with your order number and photos (if applicable). Refunds are processed within 5-10 business days after approval.
❓ Product Information
✔ Are your products covered by a warranty?
Yes! Most of our products come with a 1-year warranty. Contact us for details.
✔ Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to get exclusive discounts and offers.
✔ How can I contact customer support?
Reach out via Contact Us or email us at info@lunvail.com.